The Tale of the Wandering Suitcase

October 2, 2022: Welcome home long-lost friend!

The suitcase that I have been separated from since I checked it into my Aer Lingus flight from Heathrow to Dublin on August 25, is finally back with me in Israel, at a cost to myself of 754 shekels customs storage fees, or 195 pounds according to the prevailing exchange rate. The reader might be interested in a brief summary of the reasons why I believe that Aer Lingus should repay that amount to me. They are these:

1. Non-delivery of luggage on flight VS 169, 25 August 2022 (arrival 18:40).

2. Ignoring my delivery instructions receipted by the Aer Lingus customer additional information reporting system at 21:18 on 25 August

3. Total non-fulfillment of Aer Lingus assurance that I would be contacted when the luggage had arrived at Dublin airport and identified as mine

4. In three separate phone calls to three separate Aer Lingus Baggage Services agents, I was assured that my luggage would be delivered to my Dublin or Los Angeles addresses, and these assurances proved to be worthless.

5. Taking no action on my repeated requests to contact DHL to ascertain reasons for delay. DHL would not communicate with me but only with the client, Aer Lingus.


But no matter! Aer Lingus conclude each letter thus: "I hope despite the difficulties encountered on this occasion, you will afford us the opportunity to welcome you on board our services for a more enjoyable experience in the future."

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Just in case there is a particularly interested and curious reader, I supply here, in image form, the letter that I wrote to Aer Lingus on September 13. I have replaced specific details (names, serial numbers etc) with XXXXXX, and used images rather than plain text to convey the fact that, in my letter to Aer Lingus, I provided, for almost all specifics, hyperlinks linking to screen prints of the relevant online screens, voice recordings of the relevant telephone calls, etc.

September 13, 2022 Letter to Aer Lingus